Thank you for shopping with us! We hope that you love everything you order from Lily & Sparrow. If you are not happy with your purchase and all return criteria is met, we will gladly issue a return for store credit upon the arrival of your order. All returns must be completed within 15 days of original purchase date. Items with a postmark date after the 15 days are considered final sale items and will be returned back to you.
To start a return, please email us at email@example.com to make sure that your item meets all the return criteria. Items returned to us that do not meet the criteria will be returned to you at your own cost. When issuing a return, you will receive store credit in the form of a gift card. This store credit will be available to use online or in store. Store credit does not expire. Original shipping costs will not be refunded.
Please note that the customer will be responsible for the shipping cost of all returns. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for return packages that are lost or damaged.
We do not accept returns for gift cards, jewelry, scarves, hats, accessories or any final sale items. All items must be unworn, unwashed, smoke-free, with original tags attached and receipt included. Shoes will not be accepted if there is any evidence of wear and tear on the shoe or if the original box is returned damaged or with postage stickers/stamps on them. Any items that are returned with any stains (makeup, deodorant, etc) or do not meet the return criteria will not be accepted and additional postage will have to be paid to have the item returned to you. No refund will be issued.
Please send all returns to: 8890 E 116th St, Suite 140 Fishers, IN 46038
We do not perform exchanges at this time.
If you have any questions or need to make a claim on damaged items, please email us at firstname.lastname@example.org within 72 hours of receiving the order and include a description and picture of the damaged item. We will use our best judgment to determine if the item is refundable. (for online credit only)
We will do our best to respond to all inquiries within 24-48 hours.